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This automated system can help minimize the amount of time your staff has to spend on the phone, enabling patients to refill and transfer prescriptions and get essential pharmacy information. With a HIPAA-compliant centralized platform, you can also view all patient conversations and send auto-populated messages.
Pharmacy teams can communicate with their patients via HIPAA-complaint, secure messages thus reducing time on the phone and increasing efficiency within the pharmacy. This platform also allows for two-way messaging.
Secure Two-Way Messaging Our data-encrypted platform keeps communication secure and HIPAA-compliant. During a peak time like this where appointments are needed, having a tool to seamlessly assist with scheduling is imperative.
This allows pharmacy teams to align with a synchronized schedule rather than retroactively filling prescriptions. 5) Send Call/Text Refill & Pickup Reminders Promote medication adherence with refill reminders and notifications. This can be done in a variety of ways, from email or messaging to an automated IVR call or voicemail.
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