7 Holiday IVR Tips for Navigating the Year-End Rush at Your Pharmacy
Digital Pharmacist
NOVEMBER 20, 2023
The holiday season is upon us, and with this time of year comes an influx of pharmacy calls. As patients seek medication refills before they travel and inquire about vaccinations before their holiday gatherings, it’s crucial for pharmacies to optimize their Interactive Voice Response (IVR) systems. A well-thought-out IVR menu and efficient call routing can significantly enhance the customer experience and streamline operations during the busy holiday period.
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