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How a specialized commercial program management team can improve your customer experience and accelerate commercialization 

Pharmaceutical Technology

With over 18 years of experience, Alexander Dragitsch is a commercial customer service contract manufacturing (CSCM) manager at Baxter’s Halle/Westfalen facility in Germany. The Halle customer service team is a “one-stop-shop” for client requests when it comes to commercial drug product manufacturing,” explains Dragitsch.

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Building a Successful Inventory Management System with Nicole Clausen

epicur

What is their cost, and what is their customer service like? When I was an inventory manager, having great customer service was super important to me because a lot of times, I would lean on those partners to help when there was a backorder situation or help me find a product that I wasn’t sure where to find.

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Digital Essentials When Setting Up a New Pharmacy

pharmacy mentor

Moreover, a mobile app enhances customer convenience, enabling them to reorder/refill prescriptions, set medication reminders, and access health information on-the-go. Automated Phone System and EPOS System An automated phone system, like Google Voice , can manage multiple customer calls simultaneously, improving customer service.

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Episode 605: Protamine Shortage Options

Pharmacy Joe

The manufacturer of protamine has provided a letter to customers stating that they have set aside a supply of previously manufactured product for medically necessary direct orders. Ordering information can be obtained from a customer service representative using the number on the manufacturer’s product availability page.

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Phased rollout or Big Bang? How asset finance businesses should implement new software

Pharmaceutical Technology

Businesses with highly effective software will be able to be able to provide the best customer service and flexible product offerings. To find out more about Alfa’s asset finance software and how they can help you upgrade your legacy systems, click here for contact details or download the whitepaper below.

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Costa Rica’s commitment to developing talent in industry 4.0

Pharmaceutical Technology

This programme trained people experiencing unemployment with job-ready skills, resulting in nearly 7,000 Costa Ricans receiving training in in-demand areas such as software development, customer service, tech support and intensive English. Download the whitepaper below to find out more.

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Omnichannel KPI: What to Track and How to Improve?

Viseven

In addition to the number of customer interactions, the quality of customer experience is also an important KPI for omnichannel marketing. This includes the quality of customer service, the ease of navigation, the speed of page loading, and the overall user experience.