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In an age where technology is advancing at an exponential rate, it’s no surprise that traditional methods of communication are gradually being phased out. Pharmacies currently using certain carriers could experience disruptions (and some may already have) as these carriers phase out copper lines in the coming years.
Take patient communication to another level with the Waiting Board, an additional feature of PioneerRx’s pharmacymanagement system. The Waiting Board serves as…
I have served 3 years as a pharmacy inspector in the enforcement division of the Virginia Department of Health Professions. Prior to my role as an inspector, I spent 2 1/2 years as a pharmacymanager/clinical pharmacist at a small hospital in Virginia and 7 1/2 years as a pharmacymanager at an independent retail pharmacy in Virginia.
This automated system can help minimize the amount of time your staff has to spend on the phone, enabling patients to refill and transfer prescriptions and get essential pharmacy information. Streamline patient communication on a secure platform that helps you send reminders, share images, and contact patients quickly and easily.
Pharmacy automation is an exciting and innovative tool that can help pharmaciesmanage growth and demand in the industry. Miriam Cho, PharmD, President/CPO of MAC Rx , joined our podcast and shared her positive experiences with implementing automation in three different pharmacy locations.
Continue to Educate & Communicate with Patients With flu season on the horizon, coupled with the predicted emergence of RSV and a late-summer wave of COVID-19, it is imperative to continue to educate and encourage your patients to take precautions to limit disease for not only them but their community as well.
Communication drug shortage to affected patients Questions to consider: What is the best method to communicate to our patients? Quick Tip: Consider streamlining this communication using automated texts or phone calls. Questions to consider: Which particular drugs are part of the shortage?
For women who have lost a child, cannot have children, or children that have lost a mother – it’s important that we think through all scenarios when deciding how to celebrate the day in the pharmacy. Partnering with businesses allows you to drive more foot traffic to your pharmacy, while also providing an extra service to your customers.
A pharmacy software program not only maximizes work efficiency but is also related to patient outcomes. The software system can have an effect on patients since pharmacists utilize the software for a variety of reasons from dispensing medications to communicating with patients.
A policy being finalized by CMS will require Part D plans to add any price reductions they obtain from network pharmacies to the negotiated price at the time of sale, allowing the beneficiary to benefit from the savings as well. b) Marketing and Communications Oversight. Make sure patients are aware of their out-of-pocket expenses.
Recommending a drug based on a patient’s symptoms is the primary purpose of communication, however, it also forms a trusted relationship between pharmacists and customers. Loyal customers are important for communitypharmacy business, and it will bring profits as a result. . Creating Welcoming Environment.
ZYRTEC®, has a neat AllergyCast® app that patients can use to get insight into the pollen counts in a certain area as well as tips to manage allergy symptoms. Offer Consultations Develop an open line of communication with your patients by initiating discussions about their symptoms and potential causes.
At Digital Pharmacist, have strived to make COVID-19 information readily available and offer services that help pharmaciesmanage COVID-19 testing and vaccinations. Continuing to Support COVID-19 Efforts. References: [link].
Have no fear, we are here to help your pharmacy team prepare and have the best holiday season yet. . Below are 5 simple tips to prepare your pharmacy for the holidays. What will your holiday hours be and has this been communicated to your customers? Send out mass communication to your customers via text message.
Put a bunch of pharmacists to verify and handle communication, and have automata hand the rest would make sense from a business side of things eventually. Let the pharmacist review and communicate with providers to help guide and manage the patient's drug therapy AND GET PAID FOR IT.
Pharmacy teams can communicate with their patients via HIPAA-complaint, secure messages thus reducing time on the phone and increasing efficiency within the pharmacy. Vow IVR Vow, our all-in-one IVR and VoIP communication system is exclusively built for pharmacies. This platform also allows for two-way messaging.
Encourage open communication with your staff to address their concerns. Patient-Centered Care : Emphasize patient-centered care and provide additional services that set your pharmacy apart, building upon the patient care concerns that have been expressed throughout the industry.
Upsell, Upsell, Upsell Upselling is a powerful technique that can significantly increase your pharmacy’s front-end sales. Teach your employees the art of upselling at the register by providing them with product knowledge and effective communication skills.
Consider Allergies Communicate with patients to record any known drug allergies in the system. This automated system can reduce the amount of time your staff has to spend on the phone, enabling patients to refill and transfer prescriptions and get essential pharmacy information. Secure 2-way messaging. Website & mobile app.
Maintain open communication with local health departments, clinics, and hospitals to share information and coordinate efforts in managing the surge in cases. Secure Two-Way Messaging Our data-encrypted platform keeps communication secure and HIPAA-compliant.
Communicate with patients to record any known drug allergies in the system. Medication errors can also occur when liver and renal function are not considered. Patients with liver and renal dysfunction need dose adjustments otherwise toxicity can occur. . Consider Allergies.
1) Update & Communicate Your Store Hours First things first – you will want to make sure to adjust store hours on your pharmacy’s IVR dashboard so patients are informed you are closed when they call in on a holiday. In this blog post, we’ll explore essential tips to make sure your IVR systems are holiday-ready.
The Pharmacy Show is the largest dedicated trade show and educational conference in the UK for the community and primary care pharmacy sector. With so many pharmacists, pharmacymanagers and owners all attending, this is an amazing opportunity to learn and network.
Independent pharmacies can also offer additional services such as medication therapy management and home delivery, and other clinical services which can improve patients’ overall wellness to patients and help patients feel more connected with your pharmacy team.
Marketing & Sales Engagement Strategies: Utilising web-based platforms , pharmacies engage with customers through online bookings, AI-powered health assistants, live chat support, email opt-ins, and dedicated mobile applications, ensuring seamless communication and accessibility.
Efficient time management for pharmacy teams Saves time & reduces administrative cost Two-Way Messaging and Communication Effective communication is key to successful MTM services. This enables pharmacists to provide medication reminders, answer patient queries, and address concerns promptly.
Courtney Manasco, RPH, is a PharmacyManager at Amber Specialty Pharmacy. This role is great for helping you enhance your communication skills. Telehealth nursing helps you become a better communicator with all types of patients and professionals. You do need a LNCC (Legal Nurse Consultant Certification) for this.
Informatics Pharmacists play an integral role in a pharmacy team, interacting with staff pharmacists, clinical pharmacists, pharmacymanagement, quality control department, information technology department, and various healthcare professionals. Responsibilities of an Informatics Pharmacist.
Perhaps it was when trying to deliver a recommendation to a physician, ask a question of a nurse, or communicate with another pharmacist. How I deal with negative interactions has been heavily influenced by “Pharmacy Chris.” Such interactions are few and far between, but it is helpful to have a way to deal with them when they do occur.
6) Communicate Securely & Efficiently Our HIPAA-compliant 2-way messaging offers a secure point of contact between you and your patients. You can increase adherence by simplifying communication, making it easy to share protected information like insurance cards and Rx numbers.
Pharmacists can help in improving patients’ pain management understanding by assisting in mitigating the adverse effects of pain medications and by communicating efficiently with providers. This pain can be either acute or chronic and result from either cancer itself, or secondary to treatment or procedures.
Interactive Voice Response (IVR) Pharmacy IVR systems facilitate automated communication, offering appointment reminders and helping patients get to the right department quickly for time-sensitive inquiries regarding point-of-care testing.
This may include promoting regular physical activity, stress management techniques, and adequate sleep hygiene. Maintain open communication channels to address any concerns or challenges patients may encounter.
You can also use these months to feature other methods of communication such as; text messages, personalized call reminders, and social media posts. For instance, remind them about services you offer such as auto refill or filling their prescriptions for 90-days at a time.
Perhaps it was when trying to deliver a recommendation to a physician, ask a question of a nurse, or communicate with another pharmacist. How I deal with negative interactions has been heavily influenced by “Pharmacy Chris.” Such interactions are few and far between, but it is helpful to have a way to deal with them when they do occur.
Platform to evelop task-based workflows that automate outreach and track prescription lifecycles, improve adherence and reduce your return to stock, organize and manage patient relationships and touchpoints effectively and securely from multiple access points.
This open communication establishes trust and allows pharmacists to address any apprehensions the patient may have. Understanding when the patient is most likely to remember to take their medications ensures better compliance.
This open communication establishes trust and allows pharmacists to address any apprehensions the patient may have. Understanding when the patient is most likely to remember to take their medications ensures better compliance.
Identify eligible patients Using a digital communication platform with clinical identification capabilities, you can target patients eligible for, or potentially in need of, specific vaccinations. Share resources about recommended vaccinations for children and those that are especially important to help adults stay healthy at work and home.
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