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Engaging, strategic, customer-centric communication is important in any industry, and no industry has been unaffected by the changing world of digital communication. Fundamentally, the aims of healthcare communication haven’t changed, panellists said. And I think that’s changing a lot the way that we do communication.”.
By providing regular check-ins, medication adjustments, and lifestyle advice, pharmacies can build long-term relationships with patients, resulting in increased prescriptionfills and customer loyalty. Vow IVR Vow, our all-in-one IVR and VoIP communication system is exclusively built for pharmacies.
1 This trend underscores the importance of informed decision-making for those with chronic diseases and disabilities, who face crucial choices regarding their health care coverage – whether selecting between traditional Medicare and MA, choosing among MA plans, or navigating their selected plan to access necessary care. As of 2023, 30.8
Patients typically visited in person – purchasing their medication, asking pharmacist’s advice, and getting their prescriptionsfilled. Patients search for and compare services online , and are more informed and empowered when it comes to making healthcare decisions. It was a simpler time, but it had its limitations.
Patient Education and Adherence : AI chatbots or virtual assistants can be developed to provide patients with on-demand information about their medications, dosages, potential side effects, and adherence strategies. This empowers patients to make informed decisions and fosters better medication adherence.
According to the Journal of the American Medical Association, about 40% of older adults in the community and up to 60% of those in nursing homes are on five or more medications. “Socioeconomic Factors and Polypharmacy Among Elderly Medicare Recipients,” Economic Journal of Health Economics , 2021).
Overall, while the NHC appreciates CMS’ intent to streamline the data submission process and make it more accessible, we encourage ongoing dialogue and adjustments to ensure that the process remains patient-centered, efficient, and capable of capturing the full spectrum of information necessary to inform meaningful drug price negotiations.
“Knowing that, she’d asked her next-door-neighbor for help getting her prescription — which had been phoned-into the pharmacy. The neighbor (and, I might add, good friend), waited at the pharmacy for two hours — and still wasn’t able to get the prescriptionfilled. For more information, contact Howard Hall.
“Knowing that, she’d asked her next-door-neighbor for help getting her prescription — which had been phoned-into the pharmacy. The neighbor (and, I might add, good friend), waited at the pharmacy for two hours — and still wasn’t able to get the prescriptionfilled. For more information, contact Howard Hall.
As noted in our previous communications, while the NHC would prefer a more traditional Notice and Comment rulemaking opportunity that would ensure the Agency directly responds to stakeholder feedback, we welcome this opportunity to express our reactions to CMS’ thinking on the negotiation program. Improving the Data Collection (ICR) Process.
We also encourage CMS to refer to clinical practice guidelines to inform review of Part D plan-submitted prior authorization criteria for clinical appropriateness and protect against inappropriate access limitations for Part D beneficiaries.
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