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While its sometimes confused with patient experience, which focuses on the nuts and bolts of what happened, satisfaction is more about how those events made the patient feel. A friendly, empathetic attitude and attentive communication go a long way in making patients feel valued and cared for. Why does this matter?
Immediately communicate the incident to stakeholders and initiate an internal laboratory investigation. – Process monitoring: regular monitoring and analyzing data related to the manufacturing process, such as production rates, quality metrics, and environmental factors, to identify trends or potential issues and take action as needed.
Though you have never seen a patient you start feeling happy when the patient is improving. If the patient has any adverse event you also get as worried as them. People may not be dealing with patients, but somebody who is doing case processing of an adverse event, must not look at it only as a document to fill in data.
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