article thumbnail

Developing A Concierge Team — Escorting Visitors To The Right Place

The Happy PharmD

When I walked in, there was an old-fashioned popcorn cart filled with popcorn. Three store workers stood by the cart selling the popcorn. I needed to fill out an application, meet my vaccine and PPD requirements, and attend an orientation class. I worked as a pharmacy manager for eleven years in the hospital.