Pharma Marketing Network

DECEMBER 17, 2021

In this article, R.J. As pharma transforms from a model where the product was the center of their universe to one where the customer is the center of the universe, its also shifted towards a customer service model. In 2020 and 2021, we saw pharma forced to become more flexible and open-minded than ever before.

Customer Service 105

Customer Service Vaccines Communication 105

Pharma Marketing Network

OCTOBER 17, 2023

Chatbots have become a popular tool for customer engagement in various industries, including the pharmaceutical industry. With the help of artificial intelligence, chatbots are able to provide valuable information to customers and help them make better decisions.

Customer Service 40

Customer Service Pharmaceutical Companies Pharmaceutical Companies 40

pharmacy mentor

MARCH 31, 2024

Did you see our original article on ChatGPT for Pharmacy ? Creating Training Plans Hack: ChatGPT can help design comprehensive training programs for pharmacy staff, covering topics like customer service, product knowledge, and compliance with health regulations.

Customer Service 52

Customer Service Community Pharmacies Pharmacy Management Diabetes 52

pharmacy mentor

APRIL 16, 2023

This article delves into the impact of pharmacy design on profitability, workflow, and patient experience, offering valuable insights for businesses looking to maximise their potential. Enjoyed this article? Consultation areas : Private consultation rooms should be accessible, soundproofed, and comfortable for confidential discussions.

Customer Service 52

Customer Service Community Pharmacies 52

pharmacy mentor

JUNE 21, 2023

Read this popular article to compare PMR Systems in the UK. An intuitive website acts as your business online, offering vital information about your location, services, and products. It manages patient records, dispensing, and inventory control, streamlining workflow and enhancing patient care.

Inventory Control 52

Inventory Control Customer Service Medical Records 52

Pharmacy Joe

MAY 2, 2021

The manufacturer of protamine has provided a letter to customers stating that they have set aside a supply of previously manufactured product for medically necessary direct orders. Ordering information can be obtained from a customer service representative using the number on the manufacturer’s product availability page.

Customer Service 40

Customer Service Inpatient Hospitals 40

pharmacy mentor

JUNE 24, 2024

In this article, we’ll explore essential strategies for attracting patients to your distance-selling pharmacy. We will also help you understand how to build trust among your patients so you can create a loyal customer base. They could also compete on service. That is why branding was created in the first place.

Online Pharmacies 52

Online Pharmacies Customer Service 52

The Luxe Pharmacist

JANUARY 30, 2023

Continue to titrate up or down based on how you feel, Just Thrive also can help guide you through any additional questions on die-off and symptoms by contacting customer service. Essentially, die-off means the detox pathways need time to catch up with all the goodness you’re giving your gut. My experience with this was minimal.

Immunity 98

Immunity Immunization Customer Service Dosage 98

Viseven

DECEMBER 22, 2022

His article on Omnichannel approaches was published in Pharmaceutical Executive and European Pharmaceutical Manufacturer. We all feel excited about the new services and solutions we will deploy in 2023. As always, our clients can expect top-notch customer service and attentiveness to detail. And remember Pavel Klymenko?

Customer Service 52

Customer Service Pharmaceutical Manufacturing Communication 52

Fuld & Company Blog

JULY 19, 2024

Collaborative projects between R&D, marketing, and customer service teams often yield significant results. “Don’t go it alone. Find a coalition of interested people within your organization to support and drive innovation. It’s really hard and not any fun to do it solo.”

Customer Service 52

Customer Service Communication 52

Fuld & Company Blog

JULY 19, 2024

Collaborative projects between R&D, marketing, and customer service teams often yield significant results. “Don’t go it alone. Find a coalition of interested people within your organization to support and drive innovation. It’s really hard and not any fun to do it solo.”

Customer Service 52

Customer Service Communication 52

Pharmaceutical Technology

OCTOBER 13, 2022

In this article, we explore how asset finance businesses can best perform a software rollout, with practical advice from Michael Mousdale, project manager at Alfa. Businesses with highly effective software will be able to be able to provide the best customer service and flexible product offerings.

Customer Service 52

Customer Service Communication 52

Pharma Marketing Network

OCTOBER 27, 2021

Many different strategies can be used to implement novel business models that offer flexibility, better customer service, create new revenue opportunities, and take advantage of emerging trends in the digital economy. Digital platforms can also be utilized to create strong network effects which are critical in successful platforms.

Communication 59

Communication Customer Service Hospitals 59

Viseven

APRIL 11, 2023

This article will explore the content mapping process, its benefits, and how to create a content map. A content manager should comprise content ideas from different departments, including marketing, sales, customer service, and product development. Developing your company’s content map requires cross-functional collaboration.

Customer Service 40

Customer Service Pharmaceutical Companies Pharmaceutical Companies Dosage 40

PharmaKinnex

JULY 1, 2022

Meanwhile, the outside sales team is free to focus more on closing sales and customer service. The two teams can work together by sharing information which leads to boosting revenues and improving customer satisfaction. Let’s look at how inside and outside sales can be used together in the pharmaceutical industry.

Communication 52

Communication Pharmaceutical Companies Pharmaceutical Companies Customer Service 52

FADIC

JULY 10, 2023

Whether you’re looking to optimise supply chain management, improve product development, or enhance customer experiences, Maverick AI is the ultimate tool for unlocking the power of data and driving business success. it Summate.it

Communication 52

Communication Data Entry Customer Service Documentation 52

Viseven

MARCH 10, 2023

As a result, omnichannel pharma marketing —using multiple marketing channels to reach and engage with customers—has become increasingly important. In this article, we’ll explore the various KPIs that should be tracked in order to measure the success of an omnichannel pharma marketing strategy and how to improve them.

Communication 52

Communication Customer Service 52

Viseven

AUGUST 24, 2022

In this article, we’ll review everything that concerns global marketing. Despite the abundance of marketing channels and the tremendous opportunities of advanced technologies, going to global markets is still a challenge that takes consideration and resources.

Communication 52

Communication Customer Service 52

Ramblings of a pharmacist

JUNE 25, 2022

A little over a month ago, Wendell Potter penned an article detailing his experience getting Symbicort on his Medicare Part D Plan. Independent pharmacies consistently staff more people than the CVS and Rite Aid that Mr. Potter visited, and consistently get much higher customer service ratings than chains.

Independent Pharmacies 52

Independent Pharmacies Mail-Order Pharmacies Customer Service Vaccines 52

Viseven

MARCH 6, 2023

This article will cover the main aspects of successful healthcare CRM software and its benefit. It will enable healthcare providers and junior medical officers to collaborate effectively on specific patients using electronic health records, developing better customer service and increasing customer satisfaction and retention.

Communication 52

Communication HIPAA Customer Service Hospitals 52

Ramblings of a pharmacist

APRIL 19, 2022

They should be ashamed of how they treat their customers/clients. Their customer service representatives show no emotion it's like they don't care if your scripts get filled or not. Overworked pharmacists and technicians and absolutely the barest level of customer service. All they care about is money.

Independent Pharmacies 40

Independent Pharmacies Mail-Order Pharmacies Customer Service Specialty Pharmacies 40

The Happy PharmD

MAY 31, 2023

Observing The Current Process As I stated in a previous article, I’m not a fan of the interview process. For example, if the company wants someone with strong people skills and customer service, I might list the following strength: Displays a positive outlook while providing clear and concise information to the customers.

Pharmacy Management 52

Pharmacy Management Customer Service Hospitals 52

Viseven

JULY 11, 2023

In this article, we’ll explore typical cases of healthcare companies using Salesforce, review the functionality of Salesforce CRM and the solutions for different sectors within life sciences and healthcare, and discover how Salesforce supports healthcare companies and communities.

Health and Personal Care Stores 40

Health and Personal Care Stores Insurance Coverage and Processing Scheduling Appointments Communication 40

Pharma Marketing Network

JUNE 11, 2020

John Mack (PG): But well, you know, one thing I noticed when starting the newsletter, the newsletter would have articles that were like 1500-2000 words. Don Langsdorf (EHS): Little sound bites instead of full article, right? Don Langsdorf (EHS): Right, it’s a real-time conversation with your customer. RJ Lewis (EHS): Yeah.

Communication 52

Communication Pharmaceutical Companies Pharmaceutical Companies Diabetes 52